At Psychedelic Plant Extracts, customer satisfaction is our top priority. We understand that sometimes things may not go as expected, and you may need to return a product. This policy outlines how we handle returns and refunds, so you know exactly what to expect if you need to send a product back. For more details about our business, please visit our About Us page.
Interpretation and Definitions
In this policy, words with initial capital letters carry specific meanings as defined below, regardless of whether they appear in singular or plural:
- Company: Refers to Psychedelic Plant Extracts, also referred to as “We,” “Us,” or “Our” in this policy.
- Goods: Refers to the products available for sale on the Website.
- Orders: Refers to a request made by You to purchase Goods from Us. For questions related to payment methods, please review our Payment Policy.
- Website: Refers to the Psychedelic Plant Extracts website.
- You: Refers to the individual accessing or using the Service or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Returns
You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. To initiate a return, please contact us directly. Once your return is accepted, we will provide you with further instructions on how to send the item back. Please note that items sent back without prior approval will not be accepted.
Shipping Costs
Customers are responsible for covering their own shipping costs for returned items. Shipping costs are non-refundable. If a refund is approved, the return shipping cost will be deducted from the total refund amount. For more information on how we handle shipping, please refer to our Shipping Policy.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If the refund is approved, you will receive it through your original payment method within 7 business days. Please be aware that your bank or credit card provider may take additional time to process and post the refund.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as plants), custom or personalized products, and personal care items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns or questions about the return of specific items, please contact us for clarification.
Exchanges
At this time, we do not offer exchanges. If you are unsatisfied with your product, we encourage you to request a return for a refund and place a new order for the replacement product.
Problems with Your Order
If you experience any issues with your order, such as receiving damaged or defective products, please get in touch with us immediately. We will review the situation and work to resolve the issue promptly. For privacy-related concerns, please review our Privacy Policy.